We understand that life can be unpredictable, and sometimes changes are necessary. However, to ensure that can provide the best service to all our clients, we have implemented a cancellation policy for our Individual Coaching Sessions. If a session is canceled and rescheduled without adequate notice, we may not be able to fill the time slot with another client. This is in place to respect both your time and the time of others, allowing us to maintain a high standard of care for everyone involved. Thank you for your understanding.

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Effective and Last Revised on September 25, 2024:

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Cancellation Policy for Individually Paid Coaching Sessions (Pay Per Session, not a Package):

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• A 50% cancellation fee (50% of your total session fee) will be applied and auto-deducted when a session is canceled less than 24 hours in advance of the scheduled coaching session. All time is considered using Eastern Standard Time.

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50% Fee Example: If your session is scheduled for March 28 at 4:00pm eastern standard time, you must reschedule or cancel your appointment no later than March 27 at 4:00pm eastern standard time to avoid being charged a 50% cancellation fee.

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• A 100% cancellation fee (100% of your total session fee) will be applied and auto-deducted when a session is canceled less than 3 hours before the scheduled coaching session. All time is considered using Eastern Standard Time.

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100% Fee Example: If your session is scheduled for March 28 at 4:00pm eastern standard time, you must reschedule or cancel your appointment by March 28 at 1:00pm eastern standard time to avoid being charged a 100% cancellation fee.

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• A no-show fee (100% of your total session fee) will be applied when you fail to appear within 15 minutes of your scheduled appointment time. Additionally, when you are late, the lost time will not be made up. All time is considered using Eastern Standard Time.

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No Show Fee Example: If your session is scheduled for March 28 at 4:00pm and you do not arrive by 4:15pm, your session will be deemed a No Show and a 100% session fee will be applied. If you arrive at 4:10pm, your session may resume but the missed 10 minutes will not be made up in this session or a future session. 

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Other Situations Applied to All Individual Coaching Services:

 

• If a session is canceled or rescheduled less than 24 hours in advance more than 3 times, a 100% cancellation fee will be applied to any future cancellations or reschedules made less than 24 hours in advance for that specific client.

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• If a session is canceled or rescheduled with greater than 24 hours notice, no cancellation will be applied.

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• If a session is canceled or rescheduled at the request of Dr. Theresa Coogan or a Tactical Changes team member, no cancellation fee will be applied.

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Please understand that your Individual Coaching Sessions should be viewed as any other important appointment you make for yourself. Coaching, self-development, and transformation that we aim to achieve from these collaborations is an investment in yourself. The decision to cancel for any reason other than serious illness or emergency should be heavily weighed against the benefit you would miss out on from keeping your appointment.

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A cancellation policy is standard practice with most coaching, counseling agencies, and private practices. It is our desire to adhere to standard practices for your benefit as well as our own. It is also our desire to keep our rates affordable and to work with any client who is in need.

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Since consultations are free of charge, there is no cancellation fee associated with them. However, potential clients that cancel their consultation with less than 24 hours notice and/or who miss their consultation appointment more than twice will not be allowed to schedule another one. Instead, a standard paid service will have to be scheduled and will be subject to the above cancellation policy.

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Thank you for your understanding on this matter.

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Dr. Theresa Coogan,

Owner, Tactical Changes